Terms and Conditions

Our Physiotherapist Greenslopes, we aim to provide you with a high standard of professional, friendly and quality service so you can achieve the best possible results. To achieve this, we also require commitment from you. Take the time to read all our Terms and Conditions so that that there is open and clear communication and understanding regarding what is expected from you by using our services.

Our professional recommendations are based on the information provided by you and other medical and health professionals involved in your care; the physiotherapy examination and any specific goals determined by you and the physiotherapist. It is important to understand our Terms and Conditions and for you to acknowledge that ultimately, it is your responsibility to follow our advice and avoid situations that may aggravate your condition. We acknowledge an infinite number of variables can impact on the outcomes of any treatment program.

We are confident that if you follow our recommendations and any additional advice following further assessments and investigations that may occur throughout the term of your treatment, we can help you to achieve exceptional results.

Cancellations

Physiotherapist appointments are made to help you achieve your goals and treatment success. Please respect our time as we respect yours.

By providing us with notice if you are unable to attend your appointment, it will provide an opportunity to offer the appointment to other clients from our waiting list or those requiring emergency physiotherapy.

Last minute cancellations and clients not attending their allocated appointment times can negatively affect your treatment progress. It can also have an impact on the physio and clients who may be in need of an appointment as well as impact our waiting list.

Reminder emails and SMS texts are a proactive approach on our behalf; however, we still ask that you record your appointment elsewhere as this service may not always be reliable. If you need to cancel your appointment, please call the clinic on 9999922838 and leave a message if there is no answer or if it is outside of business hours.

The cancellation policy will apply if:

You cancel your allocated appointment time with less than 12 hours notice, or

you fail to attend your allocated appointment time.

Failing to attend or notify within the 12 hours will incur a fee of $95.

This is applicable to all patients and is not claimable on your health fund, it cannot be bulk billed through Medicare and it cannot be claimable by other third parties including WorkCover, insurance or other.

Further appointments will not be booked until outstanding cancellation fee has been paid.

We greatly appreciate your support and understanding of our policy and value your questions should you have any.

We would like to avoid applying a cancellation fee – your co-operation would be greatly appreciated

Late and Missed Appointments

If you arrive late to an appointment, but within your allocated time slot, you may receive a shorter consultation in an effort to not inconvenience other clients after you. However, if you either arrive after or entirely miss an appointment, you will be charged the consultation fee in full. If you miss your appointment and call to reschedule, you will be required to pay for the missed appointment prior to booking any further appointment dates.